Welcome to Whistles Shop’s FAQ page, where we answer your questions about our contemporary women’s fashion, effortless shopping experience, and global delivery. Our goal is to make your style journey as seamless as our signature jeans and shirts.
About Whistles Shop
Who is the Whistles Shop customer?
Our collections are designed for the fashion-forward woman who values contemporary style with effortless versatility. Whether you’re refreshing your work wardrobe with our shirts & blouses or seeking standout pieces like jumpsuits & rompers for special occasions, we cater to women who appreciate premium fabrics and quality craftsmanship in their everyday wear.
What defines Whistles Shop’s style?
We specialize in modern essentials with thoughtful twists – from our signature jeans to skirts that transition seamlessly from day to night. Our aesthetic balances contemporary design with wearable comfort, focusing on versatile pieces that form the foundation of a curated wardrobe.
Products & Sizing
What clothing categories do you offer?
Our carefully curated collections include:
- Jeans (our signature line)
- Jumpsuits & rompers (statement pieces)
- Shirts & blouses (workwear essentials)
- Shorts (casual and tailored styles)
- Skirts (from pencil to A-line)
- T-shirts (elevated basics)
How do I determine my size?
Each product page includes detailed size charts with measurements in inches/cm. For our jeans and fitted pieces, we recommend comparing your measurements to our chart for the perfect contemporary fit our brand is known for. When in doubt between sizes, consider sizing up for looser silhouettes or down for stretch fabrics.
Ordering & Payment
What payment methods do you accept?
For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order?
We process orders quickly to get your fashion finds to you ASAP. If you need to modify or cancel, please email us immediately at [email protected] with your order number. We’ll make every effort to accommodate your request if your order hasn’t entered the processing stage (typically within 1-2 business days).
Shipping & Delivery
Where do you ship?
We ship globally to fashion-forward women worldwide, excluding some Asian countries and remote areas. Our Boston-based team ensures your contemporary styles are carefully prepared before beginning their international journey.
What are my shipping options?
Choose the option that fits your timeline:
- Standard Shipping ($12.95): Via DHL/FedEx, delivers in 10-15 business days after 1-2 day processing
- Free Shipping (orders over $50): Via EMS, delivers in 15-25 business days after processing
How can I track my order?
You’ll receive tracking details via email the moment your order leaves our Boston studio. This allows you to follow your contemporary wardrobe additions every step of their journey to your closet.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the date you receive your order. Items must be unworn, unwashed, with tags attached, and in original packaging. Our customer-first approach means we want you to love every piece as much as we do.
How do I initiate a return?
Email our style team at [email protected] with your order number and return request. We’ll guide you through our effortless return process. Please note return shipping costs are the customer’s responsibility unless the item is faulty.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. For a different size or color, we recommend placing a new order to ensure you receive your contemporary piece promptly while processing your return separately.
Contact & Support
How can I contact customer service?
Our fashion-forward support team is available via email at [email protected]. We typically respond within 1-2 business days and are happy to help style your shopping experience or address any concerns about your order.
What are your customer service hours?
Our Boston-based team operates Monday-Friday, 9am-5pm EST. While we may not respond immediately outside these hours, we’ll get back to you as soon as possible to ensure your Whistles Shop experience remains effortlessly stylish.
Still have questions? Reach out to our team—we’re here to make your contemporary fashion journey as seamless as our signature silhouettes.